Signing Up

You don’t need an account to sign up - your account will be made after you sign up for your first class!

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Single Class Ticket:

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1. Find the class you want to sign up for.

2. At the bottom of the page under TICKETS, click “Select”. The class will be added to your cart.

3. Check out through the cart. You will then be prompted to create your account, fill in the booking details, and sign the waiver

4. Once you’ve booked, you’ll receive a confirmation number and email.

5. You’re all set! Please enjoy your class!
    

Class Passes:

In order to purchase a class pass, you must first select a class to book.

This booking will be applied against the balance of your pass.

 

1. Choose a class to book and select a ticket (see above). Do not check out.

2. Go to the Class Pass page

3. Select your desired pass, and checkout at the bottom of the page

4. Once you have made your selection, the individual ticket in your cart will be applied against your Class Pass.

5. Create your account, fill in the booking details, and sign the waiver

6. Enjoy your season of Mat Collective yoga in Vancouver!

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More Information:

Once you’ve booked a class, you will have access to your personal account, where you can see your current bookings, upcoming and past bookings, and your class pass balance. 

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Through your account you can also cancel bookings for a credit refund, or transfer your booking to a class of equal value. 

 

Cancellations:

If you cannot attend your booked class, you may cancel your ticket for a credit or transfer to another class.

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1. Go to our Full Booking Page (in a sparate tab) and Login to your account

2. Click on View Bookings (on the top right of the page)

3. Find the class you would like to cancel and click Ticket Options

4. Select Cancel or Transfer to choose a new class.

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As class capacity is limited, please be considerate and cancel so that others may attend!

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Waitlist:

When a class is fully booked, you will be given the option to join the waitlist. When joining the waitlist, you will be entered into a queue based on the order in which you joined.
 

1. When a spot becomes available, waitlisted students will be notified by email in order of the queue.

2. If you are notified that a spot is available, you will have 10 minutes to book before the next student is notified.

3. To book your spot from the waitlist, you must use the link provided in the email as the class will still appear as fully booked on the public schedule.

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For technical issues or questions, please email community@matcollective.com